shipping
Please be mindful shipping timeframe may be delayed due to global pandemic Covid-19.
We aim to process and dispatch your order within 1-2 days once payment is received. Notification will be sent to you by email so you know exactly where your order is at.
NEW ZEALANDTrack and trace number will be emailed to you. Please allow one business day if tracking number is not yet working as courier company can sometimes take time to process. Orders are sent using Courierpost service.
- Standard track and trace non-rural delivery - Flat rate shipping at $10. Target delivery is 2-3 working days.
- Standard track and trace rural delivery - Flat rate shipping at $13.50. Target delivery is 3-6 working days.
Orders are sent using NZ Post service.
- International Air delivery (untracked) - Flat rate shipping at $20. Target delivery 10 working days.
Currently we can only ship to selected number of countries with the service we use. To see whether we ship to your country, please see below table. Orders are sent using NZ Post service.
- International Air delivery (untracked) - Flat rate shipping at $50. Target delivery up to 10 working days.
CUSTOMS AND DUTY CHARGES ON INTERNATIONAL ORDERS ONLY
You may be charged customs and duties which varies between countries to countries and you will be responsible to cover these fees.
Unfortunately this is out of our control, if you would like further information such as how much it will be please contact your local customs office before placing an order to eliminate any unwanted surprises.
PLEASE NOTE
- Check your address details are correctly entered when placing your orders. SY Nursery Collection will not take any responsibilities for incorrect or insufficient address details provided. Additional cost will apply to you due to incorrect delivery information including paying for second shipping fee.
- Delay in processing your order may happen around New Zealand public holidays due to closures and peak periods. Please allow few extra days and thanks for your patience, we assure to get it to you as soon as we can!
- All prices are in New Zealand dollars (NZD).
- We want you to be happy with your purchase. If for some reason you are not satisfied, please see return and exchange policy page by clicking here.
REST OF THE WORLD - countries we can ship
| Afghanistan | Ghana | Norway |
| Albania | Gibraltar | Oman |
| Algeria | Greece | Pakistan |
| Andorra | Greenland | Papua New Guinea |
| Angola | Grenada | Paraguay |
| Anguilla | Guadeloupe | Peru |
| Antigua And Barbuda | Guatemala | Philippines |
| Argentina | Guernsey | Poland |
| Armenia | Guinea | Portugal |
| Aruba | Guinea Bissau | Qatar |
| Austria | Guyana | Reunion |
| Azerbaijan | Haiti | Romania |
| Bahamas | Holy See (Vatican City State) | Russia |
| Bahrain | Honduras | Rwanda |
| Bangladesh | Hong Kong | Saint Barthélemy |
| Barbados | Hungary | Saint Helena |
| Belarus | Iceland | Saint Kitts And Nevis |
| Belgium | India | Saint Lucia |
| Belize | Indonesia | Saint Pierre And Miquelon |
| Benin | Iran, Islamic Republic Of | Samoa |
| Bermuda | Iraq | San Marino |
| Bhutan | Ireland | Saudi Arabia |
| Bolivia | Isle Of Man | Senegal |
| Bosnia And Herzegovina | Israel | Serbia |
| Botswana | Italy | Seychelles |
| Brazil | Jamaica | Sierra Leone |
| British Indian Ocean Territory | Japan | Singapore |
| Bulgaria | Jersey | Sint Maarten |
| Burkina Faso | Jordan | Slovakia |
| Burundi | Kazakhstan | Slovenia |
| Cambodia | Kenya | Solomon Islands |
| Canada | Kiribati | Somalia |
| Cape Verde | Kuwait | South Africa |
| Cayman Islands | Kyrgyzstan | South Korea |
| Central African Republic | Lao People's Democratic Republic | South Sudan |
| Chad | Latvia | Spain |
| Chile | Lebanon | Sri Lanka |
| China | Lesotho | St. Vincent |
| Christmas Island | Liberia | Sudan |
| Cocos (Keeling) Islands | Liechtenstein | Suriname |
| Colombia | Lithuania | Swaziland |
| Comoros | Luxembourg | Sweden |
| Congo, The Democratic Republic Of The | Macedonia, Republic Of | Switzerland |
| Cook Islands | Madagascar | Syria |
| Costa Rica | Malawi | Taiwan |
| Côte d'Ivoire | Malaysia | Tajikistan |
| Croatia | Maldives | Tanzania, United Republic Of |
| Cuba | Mali | Thailand |
| Cyprus | Malta | Timor Leste |
| Czech Republic | Martinique | Togo |
| Denmark | Mauritania | Tokelau |
| Djibouti | Mauritius | Tonga |
| Dominica | Mayotte | Trinidad and Tobago |
| Dominican Republic | Mexico | Tunisia |
| Ecuador | Moldova, Republic of | Turkey |
| Egypt | Monaco | Turkmenistan |
| El Salvador | Mongolia | Turks and Caicos Islands |
| Equatorial Guinea | Montenegro | Tuvalu |
| Eritrea | Montserrat | Uganda |
| Estonia | Morocco | Ukraine |
| Ethiopia | Mozambique | United Arab Emirates |
| Falkland Islands (Malvinas) | Myanmar | United Kingdom |
| Faroe Islands | Namibia | United States |
| Fiji | Nauru | Uruguay |
| Finland | Nepal | Uzbekistan |
| France | Netherlands | Vanuatu |
| French Guiana | Netherlands Antilles | Venezuela |
| French Polynesia | New Caledonia | Vietnam |
| French Southern Territories | Nicaragua | Virgin Islands, British |
| Gabon | Niger | Wallis And Futuna |
| Gambia | Nigeria | Yemen |
| Georgia | Niue | Zambia |
| Germany | Norfolk Island | Zimbabwe |